Using the Client Portal on Yana Technology Solutions CC
A Guide on Accessing the Client Portal for Service Requests and Updates
Yana Technology Solutions CC provides a convenient client portal to help you manage your service requests, track updates, and communicate with our team. Here’s how to get started:
1. Accessing the Client Portal
- Visit portal.yana.com.na.
- Log in using the credentials provided to you upon account creation. If you have trouble accessing your account, use the "Forgot Password" link to reset it.
2. Submitting a Service Request
- Once logged in, navigate to the Service Requests section.
- Click on "New Request" and fill out the form with details about the service you require (e.g., web development, hosting, or IT support).
- After submitting, you will receive a confirmation, and our team will respond to your request promptly.
3. Tracking Your Service Requests
- You can track the status of your service requests directly in the portal. Each request will show its progress, from "Pending" to "In Progress" and "Completed."
- You'll receive email notifications for updates on your requests, ensuring you’re always informed.
4. Viewing Service Updates
- In the Updates section, you can see the latest information related to your services, such as completed tasks, invoices, or planned maintenance.
- You can also access a history of all your interactions with Yana Technology Solutions CC.
5. Billing and Invoices
- The portal allows you to view and pay invoices online. You can see a breakdown of your billing history and upcoming payments in the Billing section.
- For recurring services, you’ll have access to recurring invoices and payment schedules.
6. Support and Documentation
- Visit the Knowledge Base in the portal to access guides, FAQs, and other helpful resources related to your services.
- If you need further assistance, submit a support ticket directly from the portal, and our team will handle your issue swiftly.