Using the Client Portal on Yana Technology Solutions CC

Using the Client Portal on Yana Technology Solutions CC

A Guide on Accessing the Client Portal for Service Requests and Updates

Yana Technology Solutions CC provides a convenient client portal to help you manage your service requests, track updates, and communicate with our team. Here’s how to get started:

1. Accessing the Client Portal

  • Visit portal.yana.com.na.
  • Log in using the credentials provided to you upon account creation. If you have trouble accessing your account, use the "Forgot Password" link to reset it.

2. Submitting a Service Request

  • Once logged in, navigate to the Service Requests section.
  • Click on "New Request" and fill out the form with details about the service you require (e.g., web development, hosting, or IT support).
  • After submitting, you will receive a confirmation, and our team will respond to your request promptly.

3. Tracking Your Service Requests

  • You can track the status of your service requests directly in the portal. Each request will show its progress, from "Pending" to "In Progress" and "Completed."
  • You'll receive email notifications for updates on your requests, ensuring you’re always informed.

4. Viewing Service Updates

  • In the Updates section, you can see the latest information related to your services, such as completed tasks, invoices, or planned maintenance.
  • You can also access a history of all your interactions with Yana Technology Solutions CC.

5. Billing and Invoices

  • The portal allows you to view and pay invoices online. You can see a breakdown of your billing history and upcoming payments in the Billing section.
  • For recurring services, you’ll have access to recurring invoices and payment schedules.

6. Support and Documentation

  • Visit the Knowledge Base in the portal to access guides, FAQs, and other helpful resources related to your services.
  • If you need further assistance, submit a support ticket directly from the portal, and our team will handle your issue swiftly.

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